STS and Drive Hub Terms of Service

Effective Date: October 25, 2026

These Terms of Service explain the relationship between NRRINC Media LLC and the driving schools and other authorized business customers that use Student Testing Software ("STS"), Drive Hub, and related software, portals, features, integrations, support, content, and services we make available (collectively, the "Services").

STS and Drive Hub are business software platforms for driving-school operations. The Services are not a driving school, government agency, licensing authority, permit issuer, certifying authority, legal advisor, compliance advisor, employer of your personnel, transportation provider, or professional services provider.

By clicking I Agree, creating an account, accessing or using any Service, renewing a subscription, paying an invoice, or continuing to use the Services after notice of updated terms, you agree to these Terms of Service.

If you do not agree to these terms, do not use the Services. You may contact NRRINC Media LLC to close your account.

About these terms

Who provides the Services

The Services are provided by:

NRRINC Media LLC

Diamond Bar, CA USA 91765

When these terms say "we," "us," or "our," they mean NRRINC Media LLC. "STS" means Student Testing Software. "Drive Hub" means our role-based driving-school management and commerce platform. "Services" means STS, Drive Hub, and related portals, software, features, integrations, content, support, and services we provide.

When these terms say "you," "your," or "Client," they mean the business or organization using the Services, including its authorized owners, administrators, employees, instructors, contractors, representatives, and other authorized users.

Who may use the Services

The Services are intended for United States business customers operating driving schools and related authorized education businesses, including California online driver education operations.

The Services are contracted for by business customers. Student, parent, instructor, and employee portals may be made available as part of a school's use of the Services, but those users do not become the business customer merely by using a portal.

The person accepting these terms for a business represents that they have authority to bind that business to these terms.

How the Services work with your business

Subject to payment of applicable fees and compliance with these terms, we give you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Services for your authorized business operations.

No ownership interest in STS, Drive Hub, our software, course content, intellectual property, workflows, documentation, or systems is transferred to you.

What the Services provide

Providing STS and Drive Hub

STS and Drive Hub provide software and related services designed to help driving schools manage education, enrollment, scheduling, students, instructors, employees, payments, communications, vehicles, certificates, support, and other operational workflows.

Depending on your account, plan, configuration, location, and enabled features, the Services may include:

student, parent, instructor, employee, and administrator portals
enrollment, registration, packages, promotions, and commerce tools
scheduling, availability, service-zone, booking, cancellation, and rescheduling tools
student records, permits, notes, lesson history, reviews, certificates, and audit history
instructor permissions, assigned students, availability, service zones, vehicles, notes, and lesson operations
employee document, time-punch, shift, and compensation-related record tools
payment integrations, saved payment methods, charges, refunds, receipts, and transaction histories
email, SMS, web-push, in-app messaging, browser-based calling, voicemail, call routing, call recording, and transcription features
customer-support conversations, attachments, labels, topics, statuses, and optional support services
vehicle, fleet, assignment, lease, cost, issue, damage, location, and logbook tools
certificate creation, replacement, fulfillment, shipping, and tracking tools
online driver education, course, testing, lesson-review, and educational-content features
school branding, domains, policy configuration, templates, file storage, SSO, API credentials, and integrations
multi-school administration, student transfers, centralized operations, permissions, and feature controls
reports, search, audit trails, automation, and AI-assisted features
third-party integrations, onboarding, support, and related services

Features may vary by account, plan, branch, service configuration, or availability.

Drive Hub

Drive Hub is an end-to-end, role-based operating platform for driving schools. It may support much of the relationship between a school, its staff, students, and parents from enrollment through instruction, payments, support, and certificate fulfillment.

Depending on the features enabled for your account, Drive Hub may provide separate experiences for administrators, students, parents, instructors, employees, system administrators, and other authorized users. Access to administrative and operational features may be controlled by roles, permissions, school configuration, and feature availability.

Drive Hub functionality may include, without limitation:

enrollment packages, promotional pricing, service-area pricing, lesson premiums, and purchasing flows
student accounts, permits, contact information, parents, permissions, addresses, devices, notification preferences, notes, lesson history, reviews, transactions, support history, and audit records
instructor and employee accounts, permissions, assigned students, availability, service zones, vehicles, documents, time punches, and operational records
appointment creation, cancellation, reassignment, duration changes, replacement lessons, reminders, and rescheduling workflows
service zones, cities, geographic availability, lesson spacing, excluded dates or times, and scheduling policies
charges, refunds, receipts, stored payment methods, autopay, school billing, invoices, balances, and subscription information
behind-the-wheel and other certificates, replacement orders, fulfillment, shipping, and tracking
browser-based calls and SMS, business numbers, call queues, office hours, voicemail, IVR, recordings, transcriptions, call notes, communication templates, and notification delivery
authenticated and guest customer-support conversations, attachments, topics, labels, statuses, and optional support services provided by us
vehicles, assignments, leases, costs, location information, damage reports, safety or mechanical issues, fuel expenses, photos, receipts, and instructor logbooks
employee documents, uploads, work-time records, breaks, shifts, and compensation-related information
school branding, domains, navigation, portal styling, public messages, terms and policies, notification templates, file storage, payment settings, SSO, API credentials, and integrations
parent access to linked students, lesson information, pickup addresses, lesson reviews, school contact information, and support experiences
student self-service enrollment, lesson booking, rescheduling, online driver education, lesson reviews, certificates, payment history, support, and account preferences
multi-school administration, centralized school management, school switching, student transfers between participating schools, shared support or certificate fulfillment, and selective feature enablement

This description is illustrative rather than a guarantee that every account receives every feature. Features may depend on your plan, school configuration, permissions, geography, third-party services, and our current product offerings.

Developing and changing the Services

We regularly update the Services to improve security, reliability, usability, functionality, performance, and our operations.

We may add, modify, replace, or improve features, integrations, workflows, reports, modules, interfaces, beta features, AI features, payment features, communications features, course features, Drive Hub features, or other parts of the Services.

During an active paid subscription period, we will not materially decrease the overall core functionality of the Services covered by that subscription.

This commitment does not prevent us from making changes that do not materially reduce the overall functionality of the applicable Services, including changes that:

replace a feature with substantially similar or improved functionality
modify interfaces, workflows, or technical implementations
address security, abuse, fraud, or legal requirements
respond to third-party provider changes or discontinuations
remove beta, preview, experimental, or unsupported functionality
address urgent technical or operational issues
are reasonably necessary to maintain system integrity or operability

When a material change is reasonably expected to significantly affect your use of the Services, we will use commercially reasonable efforts to provide advance notice when practical.

We may make changes without advance notice when reasonably necessary to:

address security or abuse
comply with law or legal process
prevent fraud
protect users, customers, or the Services
respond to third-party provider changes
maintain system integrity or operability
address urgent technical or operational issues

Unless expressly agreed otherwise in writing, we do not guarantee that every individual feature, integration, interface, workflow, or compatibility will remain available indefinitely, provided that we comply with the service commitments stated in these Terms.

Support

We may provide technical support, maintenance, updates, patches, bug fixes, onboarding, training, custom development, and other assistance while your account remains active, in good standing, and fully paid.

Support channels may include email, phone, and text.

Unless otherwise agreed in writing, regular support hours are Monday through Friday, 10:00 a.m. to 8:00 p.m. Pacific Time, excluding holidays and closures.

We use commercially reasonable efforts to respond to support requests within three (3) business days. Response times are targets unless a separate written support commitment or service level expressly states otherwise.

We may charge additional fees for services outside standard support, including:

onboarding
training
custom development
data migration
custom reporting
custom configuration
data export assistance
account recovery
user-error support
unsupported systems
unsupported integrations
excessive or emergency support
manual work

Service availability and service commitments

We use commercially reasonable efforts to make the production Services available 24 hours a day, 7 days a week.

This is an availability commitment based on commercially reasonable efforts and is not a guarantee of uninterrupted or error-free operation or a specific percentage uptime unless a separate written service level expressly states one.

Availability may be affected by:

scheduled maintenance
emergency maintenance
security incidents or remediation
internet, telecommunications, or network failures
hosting or infrastructure failures outside our reasonable control
third-party providers, carriers, payment processors, or integrations
customer-controlled systems, devices, browsers, networks, or configurations
force majeure events
actions reasonably necessary to prevent fraud, abuse, security threats, or legal violations

Where reasonably practical, we will use commercially reasonable efforts to schedule planned maintenance in a manner designed to reduce material disruption to customers.

Our service commitments

During an active paid subscription and subject to the limitations in these Terms, we commit that:

Data safeguards. We will maintain commercially reasonable administrative, technical, and organizational safeguards designed to protect Client Data and Student Data against unauthorized access, use, alteration, loss, or disclosure.

Security posture. We will not materially decrease the overall security of the Services during the applicable subscription period.

Material performance. The Services will perform in all material respects in accordance with the descriptions and documentation we make available for the applicable generally available Services.

Material functionality. We will not materially decrease the overall core functionality of the Services covered by an active paid subscription during that subscription period, subject to the permitted changes described in these Terms.

Malicious code. We will not intentionally introduce malicious code, malware, viruses, ransomware, backdoors, or similar harmful software into the Services, and we will maintain commercially reasonable measures designed to prevent malicious code from being introduced into the Services.

If you believe we have materially failed to meet one of these service commitments, you must notify us with reasonable detail so we can investigate and use commercially reasonable efforts to correct the material nonconformity.

These commitments do not apply to issues caused by customer-controlled systems, misuse of the Services, unauthorized modifications, unsupported configurations, third-party systems outside our reasonable control, or events of force majeure.

Your responsibilities when using the Services

Use the Services for your own authorized business

You may use the Services only for your authorized business operations and only in the United States unless we approve another use in writing.

Your subscription may cover one branch, multiple branches, a franchise group, or another approved account structure.

Additional branches or locations may require additional subscriptions, fees, or configuration.

You may use STS for multiple branches or franchise locations only if those locations are owned, operated, managed, or lawfully controlled by your business and approved for use through your account.

Account security and authorized users

You are responsible for maintaining the security of:

administrator accounts
employee and instructor accounts
student accounts
passwords and credentials
API keys
payment processor credentials
connected accounts
devices and networks
access controls and user permissions

You must promptly remove or update access for personnel who no longer require access to the Services.

Students are not administrative users of your business account. Student access, when provided, is limited to student-facing functionality.

You must not knowingly permit students to share student credentials, access links, or login information.

Activity occurring through your account will generally be treated as authorized by you unless you promptly notify us of unauthorized access and cooperate with remediation.

Supported systems

You are responsible for using supported browsers, devices, operating systems, networks, and configurations.

Supported browsers may include current versions of Chrome, Firefox, Safari, Edge, and other browsers we approve.

We are not responsible for problems caused by unsupported browsers, outdated devices, unsupported operating systems, third-party software, network problems, user error, or systems under your control.

Don't misuse the Services

You must not use the Services to:

gain or attempt unauthorized access to the Services, another account, or another system
transmit malware, viruses, malicious code, or harmful software
disrupt, overload, degrade, or interfere with the Services
bypass or defeat security, authentication, or access controls
scrape, crawl, monitor, benchmark, or extract Platform data without authorization
send spam, phishing, deceptive, fraudulent, abusive, or unlawful communications
harass, threaten, defame, impersonate, or abuse another person
violate privacy, intellectual property, publicity, student, parent, or other third-party rights
engage in unlawful cold outreach or telemarketing
use STS in a manner that creates material legal, regulatory, financial, security, operational, or technical risk
operate the Services for another unrelated business without our written approval
provide service-bureau, outsourcing, timeshare, managed-service, reseller, white-label, or similar third-party access without written authorization
sell, resell, rent, lease, sublicense, assign, transfer, or commercially exploit the Services for the benefit of a third party
use STS, Drive Hub, STS Course Content, screenshots, workflows, documentation, or other non-public materials to develop, train, improve, support, market, or operate a competing platform, software product, course system, or related service

An attempted unauthorized sublicense, resale, transfer, service-bureau use, branch use, franchise use, or third-party use is void and may be treated as a material breach.

Payments, subscriptions, and cancellation

Fees

You agree to pay the fees stated in an applicable:

in-product checkout
invoice
written pricing schedule
accepted quote
website pricing page
approved email pricing arrangement
other billing arrangement approved by us

Fees may include:

monthly subscription fees
per-student fees
per-signup fees
branch fees
usage-based fees
support fees
onboarding fees
custom development fees
other agreed charges

Unless otherwise agreed in writing, STS fees may be based on new student signups.

A "new student signup" means a new student account, registration, enrollment, or similar student action created through or attributed to STS.

We may exclude duplicate, test, fraudulent, invalid, abusive, or non-billable signups from billing or usage calculations.

If your plan includes a stated number of signups, you will be charged the applicable plan fee. Signups beyond the included amount may be charged at the applicable per-signup or per-student rate.

Unused included signups do not roll over unless we agree otherwise in writing.

Usage measurement and billing records

Our system records, transaction records, enrollment records, signup records, audit logs, and other ordinary business records will be used to measure billable usage and calculate usage-based fees. Except in the case of manifest error, those records will be treated as the authoritative record of usage for billing purposes.

If you reasonably believe a usage calculation is incorrect, you must notify us within the billing-dispute period stated in these Terms and provide sufficient information for us to investigate. We may correct duplicate, fraudulent, test, invalid, misattributed, or otherwise erroneous usage when supported by our records or other reliable evidence.

Payment authorization

You authorize us and our payment processors to charge your approved payment method for amounts due under these terms.

Approved payment methods may include credit card, debit card, ACH, check, invoice, or another method we approve.

We may use Stripe or other payment processors for our B2B billing.

Unless otherwise stated, prices are tax-inclusive. We may update billing methods or tax treatment when required by law, processor rules, or business requirements.

Refunds

Unless otherwise required by law or agreed in writing, fees are non-refundable.

We may choose to issue a credit, partial refund, or prorated refund in our discretion. Doing so in one case does not require us to do so in another.

Late payment and billing disputes

If you do not pay amounts when due, we may provide a grace period of up to thirty-one (31) days before suspending access.

We may suspend sooner when reasonably necessary because of:

fraud
chargebacks
abuse
legal or security risk
payment-processor risk
material breach

We are not required to continue providing access during an unpaid period.

You are responsible for reasonable collection costs, attorneys' fees, processor fees, returned-payment fees, and other reasonable costs incurred in collecting unpaid amounts where permitted by law.

Chargebacks, payment reversals, fraudulent payment activity, or abuse of payment systems may be treated as a material breach.

Billing disputes must be submitted in writing within thirty (30) days after the applicable invoice date unless applicable law requires otherwise.

Automatic renewal

Unless otherwise agreed in writing, subscriptions renew automatically for successive billing periods until cancelled or terminated.

By accepting these terms, you authorize recurring billing for applicable subscription and usage charges.

Cancellation

You may request cancellation at any time by email, phone, written notice, or another cancellation method we make available.

Valid cancellation requests will be honored.

We will process cancellation requests as promptly as reasonably practicable.

Unless we agree to an earlier effective date or circumstances reasonably require additional processing time, cancellation will become effective no later than thirty (30) days after we receive your valid cancellation request.

You may continue using the Services during the cancellation-processing period unless:

you request earlier account closure
your account is suspended
we terminate access as otherwise permitted by these terms

Cancellation, termination, expiration, account closure, suspension, or departure from the Services does not cancel, forgive, waive, or discharge any unpaid balance or payment obligation that accrued before the applicable effective date.

All properly accrued unpaid fees, usage charges, invoices, support charges, custom-development charges, collection costs, and other amounts owed under these Terms remain due and payable after cancellation, termination, expiration, account closure, suspension, or departure until paid in full.

You are responsible only for fees and charges properly accrued through the effective cancellation or termination date, together with any surviving amounts expressly permitted by these Terms.

Price changes

We may change pricing from time to time, subject to the limits in this section.

For an existing paid subscription, we will provide at least sixty (60) days' prior notice before an increase to the recurring subscription price or the then-current per-signup or per-student rate takes effect, unless a longer notice period is required by law or stated in writing.

For an existing paid subscription, increases to those recurring rates will not exceed eight percent (8%) in any rolling twelve (12) month period.

The 8% cap does not apply to additional amounts resulting from:

increased usage or additional student signups
additional branches, users, services, or capacity requested by you
optional add-ons or newly purchased features
upgrades or changes to a different subscription plan requested or accepted by you
custom development, onboarding, support, or other separately agreed services
taxes, government-imposed charges, or changes required by law
third-party pass-through charges that are separately disclosed and directly attributable to a third-party provider

We may also change billing methods, package structures, included usage, or available plans, provided that we do not use those changes to circumvent the 8% cap on the recurring rates covered by this section.

Price changes do not apply retroactively to fees already accrued.

Continued use after the effective date of a properly noticed price change constitutes acceptance of the revised pricing.

If you do not agree with the new pricing, you may request cancellation before the new pricing becomes effective.

Student payments and connected payment accounts

The Services may allow you to connect your own payment processors, merchant accounts, gateways, API keys, or related payment systems.

Examples may include Stripe, Clover, Authorize.net, or other providers.

Unless we expressly agree otherwise in writing, we are not the merchant of record for payments made by your students to your school.

You are responsible for:

your processor and merchant accounts
transaction fees
refunds
student chargebacks
payment disputes
tax reporting
payment disclosures
receipt obligations
payment compliance
PCI obligations applicable to your business
processor credentials and settings

We do not control and are not responsible for processor holds, reserves, account freezes, processor outages, declined payments, fraud disputes, processor errors, or processor policy changes.

Do not provide us with full payment card numbers, security codes, or other restricted card data except through payment tools we approve.

We do not intentionally store full payment card numbers for student or Client payments.

You authorize us to store, transmit, process, and use payment-related tokens, processor IDs, transaction metadata, account configuration, and related information as reasonably necessary to provide payment features, support integrations, diagnose issues, maintain records, and prevent fraud.

Data Processing Addendum

To the extent we process Client Data or Student Data on behalf of a Client as a processor, service provider, contractor, or similar role under applicable privacy law, this section constitutes the parties' data processing addendum unless the parties enter into a separate written data processing addendum that supersedes it.

Processing instructions and purpose

We will process Client Data and Student Data on the Client's documented instructions as reflected in these Terms, the Client's configuration and use of the Services, support requests, authorized integrations, and other lawful written instructions accepted by us. We will process that information only as reasonably necessary to provide, secure, support, maintain, and improve the Services, comply with law, prevent fraud or abuse, and perform other purposes permitted by these Terms and applicable law.

We will not sell Client Data or Student Data or share it for cross-context behavioral or targeted advertising as those concepts are defined by applicable privacy law, except where expressly authorized by the Client and permitted by law.

Confidentiality and personnel

Personnel authorized to process Client Data or Student Data on our behalf will be subject to appropriate confidentiality obligations and will receive access only where reasonably necessary for their responsibilities.

Security measures

We will maintain commercially reasonable administrative, technical, and organizational safeguards appropriate to the nature of the Services and information processed, as further described in the Security section of these Terms.

Assistance and privacy requests

Taking into account the nature of the processing and the functionality available through the Services, we will provide commercially reasonable assistance to help a Client respond to legally valid requests concerning Client Data or Student Data for which the Client is responsible. We may charge reasonable fees for custom engineering, manual processing, specialized exports, or assistance outside standard functionality.

If we receive a privacy request directly from an individual concerning Client Data or Student Data for which a Client is legally responsible, we may direct the individual to the applicable Client unless applicable law requires us to respond directly.

Security incidents

We will address Security Incidents involving Client Data or Student Data as described in the Security section of these Terms and will provide commercially reasonable cooperation reasonably necessary for the Client to satisfy applicable legal obligations arising from the incident.

Return, export, and deletion

Client Data and Student Data may be exported, retained, and deleted as described in the Data Retention, Exports, and Backups section. Retention required or reasonably maintained for legal, regulatory, security, backup, audit, dispute, or recordkeeping purposes is not inconsistent with an instruction to delete data where such retention is permitted by applicable law.

Audits and information requests

Upon reasonable written request, we may provide information reasonably necessary to demonstrate compliance with our data-processing obligations. Any audit or assessment requested by a Client must be reasonable in scope, protect the security and confidentiality of the Services and other customers, avoid unreasonable interference with our operations, and use existing reports, certifications, questionnaires, or documentation where reasonably sufficient. On-site inspections or audits by a Client require our prior written agreement unless applicable law expressly requires otherwise. We may charge reasonable fees for extraordinary audit assistance.

Conflicting instructions

We may refuse or suspend a processing instruction that we reasonably believe violates applicable law, compromises the security or integrity of the Services, infringes third-party rights, or exceeds the scope of the Services. When legally permitted and reasonably practical, we will inform the Client of the issue.

A separately signed data processing addendum may supplement or replace this section.

Your data, student data, and privacy

Data processing locations

The Services are intended for use by customers in the United States. Our primary operations and service delivery are directed to the United States. However, Client Data and Student Data may be processed, stored, replicated, transmitted, or backed up in the United States or in other countries where we or our approved service providers maintain infrastructure, including countries such as Canada or the United Kingdom.

When information is processed or stored outside the United States, we will use commercially reasonable safeguards and contractual protections appropriate to the processing and applicable law. The fact that data may be backed up or processed outside the United States does not expand the geographic scope in which a Client is authorized to offer or use the Services.

Your data remains yours

You retain ownership of data you lawfully submit to STS, including school records, business records, student records, and Client Content.

We need permission to process that data so STS can function.

You grant us a non-exclusive, worldwide, royalty-free license to host, store, process, transmit, display, reproduce, back up, analyze, access, format, modify, export, and otherwise use Client Data as reasonably necessary to:

provide STS
maintain and operate the Services
secure STS
support your account
diagnose errors
prevent fraud and abuse
enforce these terms
improve and develop STS
comply with applicable law

This license does not transfer ownership of your Client Data to us.

Your responsibility for your data

You are responsible for the accuracy, quality, legality, integrity, reliability, and appropriateness of information you submit to STS.

You represent that you have the rights, permissions, notices, consents, and legal authority required to submit and process that information.

You must not use STS to process information in violation of law, contract, privacy rights, intellectual property rights, student rights, parental rights, or other third-party rights.

You are responsible for determining whether STS is appropriate for your legal, regulatory, operational, licensing, and recordkeeping requirements.

Student Data

For these terms, "Student Data" includes personal information and records relating to students, prospective students, parents, guardians, or related users that are submitted to or processed through STS.

Depending on how you use STS, Student Data may include:

names
dates of birth
phone numbers
email addresses
physical addresses
permit numbers
parent or guardian information
payment-related information
signatures
test results
course progress
account information
accessibility or accommodation information
location information
device and browser information
IP addresses
log information
communications
other information submitted through STS

Except where applicable law provides otherwise, you are the business, controller, school, record owner, or legally responsible party for Student Data you submit.

To the extent applicable privacy law uses these terms, we act as a service provider or processor for Client-entered Student Data.

Notices and consent

You are responsible for providing any required:

privacy notices
student notices
parent or guardian notices
consent forms
disclosures
opt-in notices
opt-out notices
legal disclosures

You are responsible for obtaining legally required consent or authorization from students, parents, guardians, employees, instructors, contractors, or other individuals before processing their information through STS.

Parent, employee, vehicle, and operational information

Drive Hub may process information relating to parents, guardians, instructors, employees, contractors, vehicles, devices, work activity, compensation-related records, geographic locations, calls, recordings, transcriptions, certificates, support conversations, and other school operations.

You are responsible for determining which of these features you enable and for providing any notices, policies, permissions, and consents required by applicable privacy, employment, labor, communications, recording, transportation, education, and other laws.

You are responsible for ensuring that parent and guardian access is authorized and appropriately linked to the applicable student. You are also responsible for promptly removing access when it is no longer authorized.

Where the Services allow you to collect or review employee work-time, compensation-related, document, device, or location information, those tools are provided for operational recordkeeping only. You remain responsible for wage-and-hour compliance, payroll calculations, employee classifications, required notices and consents, retention requirements, and employment decisions.

If you enable employee, instructor, device, vehicle, GPS, location, timekeeping, or workforce-monitoring features, you are responsible for determining when and how those features may lawfully be used. This includes responsibility for required employee or contractor notices and consents, restrictions on off-duty or non-working-time monitoring, wage-and-hour requirements, meal and rest periods, payroll accuracy, expense reimbursement, device-use policies, retention requirements, and any applicable employment, labor, privacy, surveillance, or communications laws. You must not use the Services to conduct unlawful employee or contractor surveillance or monitoring.

Where the Services allow you to track or manage vehicles, vehicle locations, logbooks, damage, safety issues, expenses, or maintenance information, you remain responsible for vehicle ownership or authorization, insurance, inspections, maintenance, legal operation, instructor qualification, driver safety, and compliance with transportation or driving-school requirements.

Biometric and similar sensitive identifiers

The Services do not collect or use biometric identifiers or biometric information as a standard feature. However, we may offer optional features that use biometric or similar identity-verification technology for authentication, account security, fraud prevention, identity verification, access control, or other security-related purposes. Depending on the feature and technology used, this may include fingerprints, face geometry or facial-recognition templates, retina or iris information, voiceprints used for identity recognition, or similar identifiers derived from an individual's biological characteristics.

A biometric-enabled feature will be used only when the feature is expressly enabled or made available for that purpose. Where required by applicable law, appropriate notices, disclosures, permissions, or consents must be provided or obtained before biometric information is collected or used.

Clients are responsible for determining whether they may lawfully enable a biometric feature for their students, parents, guardians, employees, instructors, contractors, or other users and for satisfying any Client-specific notice, consent, employment, education, retention, or other legal obligations that apply to their use of the feature. You must not independently upload, submit, collect, or use biometric identifiers or biometric information through the Services unless the applicable feature expressly supports that processing.

When we control the biometric authentication or identity-verification functionality, we will use biometric information only for the disclosed authentication, identity-verification, security, fraud-prevention, or access-control purpose, or as otherwise permitted by applicable law. We will not sell biometric identifiers or biometric information or use them for targeted advertising.

Where biometric information is collected through a supported feature, we may use a service provider or Subprocessor to perform authentication, matching, liveness detection, identity verification, secure storage, or related technical functions. Such providers will be subject to appropriate contractual, confidentiality, security, and data-protection obligations as applicable.

We will retain biometric information only for as long as reasonably necessary for the supported purpose and as permitted or required by applicable law, after which it will be deleted or rendered unusable in accordance with applicable retention requirements and our ordinary deletion processes.

Ordinary photographs, video, audio, call recordings, or voice communications are not treated as biometric information under these Terms solely because they contain a person's image or voice, unless they are processed to create or use a biometric identifier or biometric template for identification as defined by applicable law.

Children under 13

STS is not intended for children under thirteen (13) years of age and is configured to block users under thirteen where age is provided or known.

You must not knowingly submit, solicit, permit, or process personal information from children under thirteen through STS.

If you become aware that such information has been submitted, you must promptly notify us and cooperate in deletion, restriction, or remediation.

For minors age thirteen or older, you remain responsible for obtaining parent or guardian consent where required by law, school policy, regulation, or your own privacy practices.

Selling and targeted advertising

We do not sell Client Data or Student Data.

We do not share Client Data or Student Data for targeted advertising as those terms may be defined under applicable privacy laws, unless expressly agreed in writing or required to provide a feature you specifically request.

Cookies and usage information

STS may use cookies, device information, session information, logs, and similar technologies to:

authenticate users
maintain sessions
remember settings
improve functionality
secure the Platform
prevent fraud
diagnose errors
analyze Platform usage

You are responsible for providing notices about these technologies where required for your students, parents, guardians, employees, or users.

Privacy requests

You are responsible for responding to privacy requests involving information for which your business is legally responsible, including requests for:

access
deletion
correction
portability
consent withdrawal
opt-out
other applicable data rights

We may provide tools or assistance to help with these requests.

We may charge reasonable fees for custom exports, technical work, manual processing, or assistance outside standard service functionality.

We may refuse an instruction we reasonably believe would violate law, compromise security, violate these terms, or create material legal or operational risk.

Data retention, exports, and backups

Your recordkeeping responsibilities

You are responsible for maintaining copies of information your business is legally, contractually, operationally, or regulatorily required to preserve.

Our backups are designed for service continuity and disaster recovery and are not a substitute for your own recordkeeping obligations.

We do not warrant that every backup will always be available, complete, current, error-free, or restorable.

Retention period

Following termination, cancellation, expiration, account closure, or deletion, we may retain Client Data, Student Data, database records, and backup copies for up to three (3) years, or longer where reasonably necessary to satisfy an applicable legal, regulatory, contractual, audit, dispute, or recordkeeping obligation.

This retention period is intended in part to help preserve records that a driving school may be required to maintain or produce. Certain California driving-school records are subject to multi-year retention requirements, including certain records that must be retained for at least three years. We may retain records as a safeguard to support a Client's recordkeeping obligations even though NRRINC Media LLC is not the DMV, does not act on behalf of the DMV, and does not assume the Client's regulatory recordkeeping responsibilities. Clients remain responsible for determining which records they are required to retain and for maintaining their own legally required copies.

Deleted data may remain in archival, backup, or disaster-recovery systems during the applicable retention period and may be deleted or overwritten according to our ordinary retention practices.

We may retain limited information beyond the ordinary retention period when reasonably necessary to comply with:

applicable law
court order
legal hold
tax or accounting requirements
another legally binding obligation

Any longer retention will be limited to information reasonably necessary for that purpose.

Audit logs, security logs, billing records, abuse-prevention records, and similar operational records that do not contain substantive Student Data may be retained as reasonably necessary for security, fraud prevention, accounting, enforcement, and legal compliance.

Data exports

STS and Drive Hub will provide authorized customers with a method to download or export available Client Data and Student Data associated with their account.

The categories of data and available export formats may vary by product, feature, account configuration, and record type. Standard exports made available through the Services are included as part of the applicable service unless otherwise disclosed.

Exports may be provided in commonly used machine-readable formats such as CSV or another format reasonably appropriate for the applicable data.

You remain responsible for downloading and maintaining copies of information your business is legally, contractually, operationally, or regulatorily required to preserve.

Following termination, cancellation, expiration, or account closure, we may provide a reasonable period during which an authorized representative can access or request an available export, subject to applicable security, legal, account, and retention restrictions.

We are not required to include internal security data, fraud-detection information, proprietary system metadata, information belonging to another customer, or other records that we are not legally or operationally permitted to disclose.

We may charge reasonable fees for requests requiring custom engineering, manual reconstruction, specialized formats, restoration from archival systems, or other work beyond the standard export functionality provided through STS or Drive Hub.

Security

How we protect the Services

We take the security of the Services, Client Data, and Student Data seriously.

We maintain commercially reasonable administrative, technical, and organizational safeguards designed to protect the Services and information processed through the Platform against unauthorized access, misuse, alteration, loss, and disclosure.

Our systems include technical protections designed to identify, filter, block, and mitigate:

malicious traffic
automated attacks
suspicious activity
unauthorized access attempts
abusive behavior
common application-layer security threats

We may use reputable third-party security providers to assist with:

infrastructure protection
threat detection
traffic filtering
monitoring
vulnerability management
security analysis
incident response

These security providers are not provided access to Client Data or Student Data unless access is specifically necessary for an authorized security purpose and subject to appropriate confidentiality and security obligations.

We may maintain access logs, audit logs, system logs, account records, security records, and administrative records to support security, troubleshooting, fraud prevention, enforcement, compliance, and Platform operations.

Access by our personnel to Client Data or Student Data is limited to personnel with a legitimate business or technical need, including support, diagnostics, security, misuse investigation, legal compliance, and Platform operations.

No internet-based system can guarantee complete security. We continuously evaluate and improve safeguards as technology, threats, and the Services evolve.

Security incidents

For these Terms, a "Security Incident" means a confirmed unauthorized access to, acquisition of, use of, alteration of, disclosure of, or loss of Client Data or Student Data processed through the Services that materially compromises the confidentiality, integrity, or availability of that data. Security Incident does not include unsuccessful attempts or activities that do not result in unauthorized access to Client Data or Student Data, including blocked attacks, port scans, pings, unsuccessful login attempts, denial-of-service attempts, firewall events, or similar internet activity.

You must notify us within twenty-four (24) hours after discovering or reasonably suspecting:

unauthorized access
credential compromise
account compromise
unauthorized disclosure
a data incident
material misuse involving the Services

You agree to reasonably cooperate with us in investigating and remediating security incidents.

We will notify you without unreasonable delay after becoming aware of a confirmed Security Incident involving your Client Data or Student Data that requires notice to you, subject to applicable law and the circumstances of the incident. Notice of a Security Incident does not constitute an admission of fault, liability, or wrongdoing. Notice may be delayed where:

applicable law requires a different timeframe
delayed notice is reasonably necessary for investigation or remediation
law enforcement requests delay
legal privilege applies
immediate disclosure would create material security or operational risk

Security testing

Vulnerability reports may be sent to contact@nrrinc.net with the subject line vulnerability report.

You must not conduct penetration testing, vulnerability scanning, scraping, load testing, automated testing, or other security testing of STS without our prior written authorization.

Communications, email, SMS, calls, recordings, and support

The Services may allow you to send, receive, record, transcribe, route, or otherwise facilitate:

email
SMS or text messages
phone calls
reminders
account notices
student notices
parent or guardian notices
transactional messages
marketing communications

We may use our own systems, telecommunications carriers, messaging providers, client-connected accounts, or other third-party providers to deliver or support these communications.

You are responsible for:

determining whether calls may lawfully be recorded, monitored, or transcribed
providing and obtaining any notices or consents required for call recording, monitoring, transcription, voicemail, or automated communications
message content
recipient lists
timing
consent
opt-in status
opt-out compliance
sender identification
marketing claims
student and parent disclosures
applicable communications laws and carrier rules

You represent that you have the legal authority and required consent to send communications through STS.

You must not use STS messaging for spam, purchased lists, unlawful telemarketing, harassment, deception, or unrelated cold outreach.

You must promptly honor applicable STOP, UNSUBSCRIBE, consent-revocation, and do-not-contact requests.

The Services may process opt-out requests for messaging controlled by STS, but you remain responsible for communications sent through systems or accounts under your control.

We may monitor, filter, throttle, suspend, block, or review communications when reasonably necessary to:

prevent abuse
maintain deliverability
protect the Services
comply with law
comply with carrier or provider requirements
enforce these terms

We do not guarantee email deliverability, inbox placement, SMS delivery, carrier acceptance, call completion, message timing, or recipient receipt.

Subprocessors

We may engage affiliates, contractors, cloud infrastructure providers, communications providers, payment technology providers, security providers, artificial intelligence providers, analytics providers, support providers, and other service providers to process Client Data or Student Data on our behalf as reasonably necessary to provide, secure, support, maintain, or improve the Services ("Subprocessors").

We will require Subprocessors that process Client Data or Student Data on our behalf to be subject to contractual confidentiality, security, and data-protection obligations appropriate to the nature of the processing and the information involved.

We remain responsible for our obligations under these Terms with respect to processing performed on our behalf by our Subprocessors, subject to the limitations and exclusions in these Terms.

We may add, replace, or remove Subprocessors as our Services and technology providers change. We may maintain or make available a current list of material Subprocessors or provide information about material Subprocessors upon reasonable request.

Third-party services and integrations

The Services may depend on or integrate with:

payment processors
email providers
SMS and telecommunications providers
carriers
hosting providers
browser technologies
software libraries
APIs
client-controlled accounts
other third-party services

You are responsible for third-party accounts you connect to STS, including their credentials, settings, fees, terms, compliance, and security.

You authorize us to process tokens, API keys, credentials, webhook data, account metadata, configuration information, and integration data as reasonably necessary to provide the applicable integration or Service.

Do not connect an account, key, or service unless you have the right and authority to do so.

We may add, change, remove, replace, limit, or discontinue third-party providers or integrations.

We are not responsible for:

third-party terms
provider outages
API changes
provider limits
account suspensions
payment holds
carrier filtering
provider fees
provider security incidents
provider errors
policy changes
failures caused by third-party or client-controlled systems

If a third-party provider becomes unavailable, changes its terms, changes its APIs, imposes restrictions, or creates material risk, we may modify, suspend, remove, or replace the affected integration.

Artificial intelligence and automated features

The Services may include artificial intelligence, machine learning, automation, summaries, translation, classification, analysis, or other automated features.

These features may be internally hosted, self-hosted, or supported by approved technology providers.

AI and automated features may be modified, replaced, limited, added, or removed over time.

AI outputs may be:

inaccurate
incomplete
delayed
misleading
mistranslated
unsuitable for legal, regulatory, operational, safety, educational, or student-facing use without review

You are responsible for reviewing, approving, correcting, and validating AI-generated or automated outputs before relying on them.

Do not rely on AI or automated features as the sole basis for:

student eligibility
permit eligibility
legal compliance
regulatory compliance
course completion
student rights
safety decisions
refunds
discipline
another legally significant decision

The Services do not provide legal, regulatory, DMV, licensing, education, translation, or other professional advice through AI features.

Aggregated and de-identified information

We may create aggregated, anonymized, or de-identified information derived from:

Client Data
Student Data
usage information
system information
support information
error information
Platform activity

We may use such information for lawful purposes including:

analytics
product improvement
AI training and evaluation
security
fraud prevention
benchmarking
internal reporting
business planning
reliability improvement
feature development

We do not use identifiable Client Data or identifiable Student Data to train generalized artificial intelligence or machine-learning models. AI training and generalized model evaluation performed by us using information derived from the Services will use aggregated, de-identified, or otherwise non-identifying information designed not to identify a Client, student, parent, guardian, employee, instructor, or other specific individual.

Identifiable information may be processed by an AI or automated feature when reasonably necessary to provide a Client-requested feature, generate a requested output, perform support, conduct a security review, or carry out another service-specific function, but that service-specific processing does not authorize use of identifiable Client Data or Student Data to train generalized AI models.

De-identification and aggregation reduce identifiability but may not eliminate every possible risk in every circumstance.

Aggregated, anonymized, or de-identified information is not Client Data to the extent it no longer identifies the Client, a student, parent, guardian, or specific user under applicable law.

Content and intellectual property

Our software and intellectual property

STS, Drive Hub, and their related intellectual property belong to NRRINC Media LLC or its licensors.

This includes, as applicable:

software
source code
object code
interfaces
workflows
processes
methods
system architecture
database structure and schemas
templates
reports
dashboards
designs
documentation
training materials
business methods
know-how
trademarks
service marks
copyrights
trade secrets
improvements and derivative works

Except for the permission expressly granted by these terms, no rights are transferred to you.

You must not copy, modify, adapt, translate, reverse engineer, decompile, disassemble, scrape, bulk-download, publish, distribute, sell, lease, sublicense, or create derivative works from STS except as expressly allowed by these terms or applicable law.

Non-public Platform information

You must not publicly disclose or distribute non-public STS information without our written permission, including:

administrative screenshots
non-public interface materials
security information
roadmap information
non-public workflows
confidential documentation
non-public system behavior

You may use screenshots internally for training authorized personnel as long as they are not publicly disclosed, shared with competitors, or used to develop a competing system.

Custom development and customer-provided materials

Unless a separate signed writing expressly states otherwise, features, software, code, integrations, workflows, automations, reports, configurations, improvements, tools, APIs, templates, methods, know-how, or other technology that we design, develop, configure, or implement in connection with the Services, including work requested or paid for by a Client, are part of our technology and remain owned by NRRINC Media LLC or its licensors. Payment for custom development, configuration, or implementation does not transfer ownership of our software, technology, source code, platform improvements, generalized functionality, or related intellectual property.

If a separate signed statement of work expressly identifies a deliverable as owned by the Client, ownership of that specifically identified deliverable will be governed by that statement of work. Unless expressly stated otherwise, we retain ownership of all pre-existing materials, platform technology, development tools, generalized functionality, reusable components, know-how, improvements, and technology incorporated into or used to create that deliverable.

Client-provided course content, curriculum, videos, text, graphics, documents, tests, study materials, trademarks, and other original materials supplied by the Client remain owned by the Client or its licensors. Providing those materials to us does not transfer ownership to NRRINC Media LLC. The Client grants us the rights reasonably necessary to host, process, reproduce, format, display, transmit, back up, and otherwise use those materials to provide and support the Services.

Feedback

If you provide suggestions, ideas, requests, bug reports, comments, or other feedback about the Services, we may use, implement, modify, commercialize, and otherwise act on that feedback without obligation, attribution, or compensation to you.

You grant us a perpetual, irrevocable, worldwide, royalty-free, transferable, sublicensable license to use feedback for these purposes.

Your content and branding

Your content remains yours

You retain ownership of logos, school names, trade names, photos, descriptions, instructor bios, forms, website content, advertisements, communications, and other original materials you provide to the Services ("Client Content").

You grant us a non-exclusive, worldwide, royalty-free, transferable, sublicensable license to host, store, reproduce, display, transmit, process, format, modify, publish, and use Client Content as reasonably necessary to:

operate the Services
support your account
display your branding
deliver student-facing pages
send communications
process records
troubleshoot issues
improve the Services
enforce these terms

You represent that you have the rights and authority required to provide Client Content to STS.

You are responsible for ensuring Client Content is accurate, lawful, current, non-infringing, and appropriate.

Customer name and logo

We may use your business name, trade name, logo, and a general description of your use of STS in customer lists, websites, presentations, proposals, case studies, and sales or marketing materials.

You may opt out of new marketing use by sending written notice to Legal@nrrinc.net.

After receiving an opt-out, we will use commercially reasonable efforts to stop new marketing uses.

Previously printed, archived, cached, published, or already-circulating materials may remain until reasonably replaced or removed.

We may remove or restrict Client Content that we reasonably believe violates law, these terms, third-party rights, or creates material risk.

STS Course Content

Permission to use STS Course Content

STS may provide courses, educational materials, lesson content, videos, text, graphics, documents, scripts, templates, quizzes, tests, study materials, images, promotional materials, or related content ("STS Course Content").

Subject to these terms, timely payment, and Active Use, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use STS Course Content for your own authorized driving school operations and related marketing.

You do not acquire ownership of STS Course Content.

All intellectual property rights in STS Course Content remain with NRRINC Media LLC or its licensors.

Active Use

For purposes of STS Course Content, "Active Use" means that you have at least six (6) bona fide new student signups, registrations, enrollments, or customer accounts created through STS during each rolling twelve (12) month period.

A signup qualifies only if it is:

genuine
non-duplicative
created for a real prospective or actual student
not created to manipulate usage metrics
not created to avoid inactivity
not created to preserve content rights artificially
not created to circumvent these terms

If you have used STS for less than twelve months, Active Use will be measured based on your period of active service and will not be considered failed solely because twelve months have not yet elapsed.

Marketing use of STS Course Content

While you remain in Active Use and in good standing, you may use STS Course Content, excerpts, clips, graphics, summaries, or approved derivatives on:

your own website
your own social media accounts
advertising channels
paid advertisements
other marketing channels used to promote your authorized driving school business

You may edit STS Course Content inside STS where editing functionality is provided.

You are responsible for edits, translations, modifications, additions, deletions, curriculum changes, compliance changes, claims, and representations you make.

You may not publicly display screenshots of the STS administrative interface without written permission.

Restrictions

You must not:

sell or resell STS Course Content
license or sublicense it to another business
use it for an unrelated driving school or third party
bulk-download or scrape it
print or distribute it except as expressly permitted
modify it outside STS except as expressly permitted
use it to build competing curriculum, software, services, or products
use it to train or improve a competing platform

To the extent you create modifications or derivatives based on STS Course Content, those materials remain subject to our underlying ownership rights and these restrictions.

When the content license ends

Your license to STS Course Content ends when the earliest of the following occurs:

these terms or your account terminate
your account is cancelled, suspended, or closed
you fail to remain in Active Use
you fail to pay amounts when due
you materially breach these terms
we lawfully revoke the content license in writing

If your content license ends, you must stop using the Services Course Content and, within five (5) business days, remove and permanently delete it from locations under your possession or control, including:

websites
social media
advertisements
marketing channels
devices
storage systems
cloud accounts
internal systems
printed materials
public listings

You must also remove or disable public-facing posts, ads, videos, downloads, embeds, or links containing STS Course Content.

If third parties have copied, reposted, indexed, cached, or retained the content, you must use commercially reasonable efforts to request removal when we reasonably ask you to do so.

We may request reasonable evidence or written certification confirming removal.

Unauthorized continued use may result in account action, takedown requests, DMCA notices, injunctive relief, damages, attorneys' fees where permitted, or other lawful remedies.

Certificates, student transfers, and fulfillment

The Services may help you create, manage, replace, fulfill, ship, track, or store certificates and related records. Unless expressly agreed otherwise in writing, certificates and records generated through the Services are issued by you, not by NRRINC Media LLC, and only to the extent you are legally authorized to issue them.

If we provide optional certificate fulfillment, mailing, customer support, or similar operational services for your school, we act as a service provider performing those functions on your behalf. You remain responsible for the underlying student eligibility, accuracy of school and student information, authorization to issue the certificate, and compliance with applicable licensing and regulatory requirements.

Drive Hub may permit a student to be transferred between participating schools. A transfer feature does not itself assign legal responsibility for the student, transfer a school license, guarantee acceptance by another school, or determine refund, payment, recordkeeping, or certificate obligations. Participating schools are responsible for confirming the terms and legal effect of a transfer and for handling any required notices, consents, records, balances, refunds, and regulatory obligations.

Driving school operations and compliance

STS and Drive Hub are software platforms. It does not replace your legal, licensing, instructional, operational, or regulatory responsibilities.

STS and portions of the Services are currently designed primarily for California online driver education and related driving school operations.

You are responsible for determining whether the Services and any STS Course Content are lawful, approved, appropriate, and sufficient for:

your state or jurisdiction
your school
your branches
your licenses
your courses
your instructors
your students
your business operations

We do not guarantee that any course content, workflow, record, certificate, form, translation, AI output, or feature will satisfy every:

licensing requirement
regulatory requirement
curriculum requirement
classroom requirement
online education requirement
student eligibility requirement
permit requirement
insurance requirement
operational requirement

You are responsible for reviewing, validating, maintaining, and updating your school practices and course materials.

You are also responsible for monitoring changes in laws, regulations, forms, licensing requirements, curriculum standards, certificate requirements, and related obligations.

You must not use STS to offer, advertise, enroll students in, deliver, manage, certify, or support a regulated program unless you hold all licenses, approvals, certifications, and authorizations required for that program.

You represent that your school, branches, instructors, programs, records, certificates, and related operations are lawful and properly authorized.

The Services do not themselves issue or approve:

instruction permits
driver's licenses
certificates of completion
certificates of enrollment
school licenses
instructor licenses
course approvals
online classroom approvals
government authorizations

The Services may track student progress, permit eligibility, course activity, and related records.

Unless expressly agreed in writing, we do not submit information to the DMV or another government agency on your behalf.

Any certificate, enrollment confirmation, completion record, or permit-related record produced through STS is issued by you if you are legally authorized to issue it.

You must not represent that NRRINC Media LLC, STS, or Drive Hub is a licensed driving school, approved provider, certifying authority, permit issuer, licensing agency, or governmental entity.

We may suspend or restrict STS if we reasonably believe your use is unlicensed, unauthorized, materially non-compliant, or creates material legal or regulatory risk.

Confidentiality

Each party must protect the other party's Confidential Information using at least reasonable care.

Confidential Information includes non-public information that reasonably should be understood as confidential based on its nature or the circumstances of disclosure, including:

business information
technical information
software
source code
object code
workflows
system architecture
database structures
pricing
customer information
credentials
financial information
security information
documentation
trade secrets
roadmap information
support communications
student-related information

You must limit access to our Confidential Information to authorized personnel who have a legitimate business need and appropriate confidentiality obligations.

Confidential Information does not include information that the receiving party can demonstrate:

became public without breach of these terms
was lawfully known before disclosure
was independently developed without use of the Confidential Information
was lawfully received from a third party without confidentiality restriction

A party may disclose Confidential Information when required by law, subpoena, court order, or government process.

When legally permitted, the receiving party should provide prompt notice and reasonably cooperate in efforts to limit disclosure.

Confidentiality obligations survive termination while the information remains confidential. Trade-secret protections survive as long as the information qualifies as a trade secret under applicable law.

Beta and experimental features

We may provide beta, preview, pilot, test, trial, experimental, or early-access features.

These features may be incomplete, unstable, inaccurate, unsupported, or subject to change.

We may modify, suspend, reset, or discontinue them at any time.

You use beta features at your own risk.

We do not guarantee that beta features will:

become generally available
remain available
preserve data
meet compliance requirements
operate without errors
meet your business needs

You are responsible for maintaining independent records and backups of information used with beta features.

We may collect feedback, usage information, error reports, and performance information relating to beta features to improve the Services.

Suspension and termination

When you may end the relationship

You may cancel the Services as described in the Cancellation section above.

Either party may terminate these terms for convenience by providing notice in accordance with these terms.

A Client cancellation request will become effective no later than thirty (30) days after receipt of a valid request unless an earlier date is agreed.

Termination does not remove payment obligations properly incurred before the effective termination date.

When we may suspend or terminate access

We may suspend, restrict, or terminate access immediately, with or without prior notice when reasonably necessary, if we determine that:

amounts due remain unpaid
you materially or repeatedly violate these terms
unauthorized users or third parties are given access
the Services are being used for another unauthorized business
your use creates material security, legal, regulatory, payment, or operational risk
you violate applicable law
you fail to remain in Active Use where Active Use is required for STS Course Content
you initiate an abusive or fraudulent chargeback or payment reversal
you misuse communications, payment systems, course content, or Student Data
suspension is reasonably necessary to protect the Services, users, customers, data, or our rights

When reasonably practical and appropriate under the circumstances, we may provide notice and an opportunity to address the issue before suspension or termination.

We may act immediately when advance notice would:

increase security risk
enable fraud or abuse
violate law or a legal order
compromise an investigation
risk harm to users or third parties
compromise the Services or their integrity

What happens after termination

After termination or expiration:

your right to access the Services ends
we may disable your account and credentials
integrations may be disconnected
STS Course Content rights end as described above
you must stop attempting to access the Services

Provisions that by their nature should survive termination will survive, including provisions concerning:

payment obligations
confidentiality
ownership
licenses and restrictions
privacy and data rights
data retention
security
communications
AI
indemnification
limitation of liability
dispute resolution
governing law
remedies
attorneys' fees

Warranties and disclaimers

Each party represents that it has the legal authority to enter into these terms.

You represent that:

you will use STS lawfully
you will comply with applicable licensing, privacy, communications, payment, recordkeeping, and industry requirements
you will not use STS for unauthorized third-party businesses
you will maintain reasonable account security
you have rights to Client Data and Client Content you submit
you have required consents and notices for Student Data
you have required licenses and approvals for your driving school operations

You are responsible for determining whether the Services satisfy your business, legal, regulatory, licensing, insurance, tax, accounting, communications, privacy, payment, and recordkeeping requirements.

We do not provide legal, tax, accounting, regulatory, insurance, DMV, privacy, communications, payment, or other professional advice.

EXCEPT FOR THE EXPRESS SERVICE COMMITMENTS STATED IN THESE TERMS OR IN A SEPARATE SIGNED WRITING, AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, STS, DRIVE HUB, AND THE RELATED SERVICES ARE PROVIDED "AS IS," "AS AVAILABLE," AND "WITH ALL FAULTS."

EXCEPT FOR THOSE EXPRESS SERVICE COMMITMENTS, WE DISCLAIM ALL OTHER EXPRESS, IMPLIED, STATUTORY, OR OTHER WARRANTIES TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES NOT EXPRESSLY STATED IN THESE TERMS.

Except for the express service commitments stated in these Terms, we do not warrant that the Services will:

meet every individual or customer-specific requirement
achieve a particular business result
prevent user error
prevent every compliance violation
prevent every instance of data loss
operate without interruption
remain compatible with every third-party system
be accepted by every regulator
satisfy every DMV requirement
be completely free of defects or vulnerabilities

Software, internet services, hosting, communications, payments, AI, and third-party services inherently involve risk and limitations.

No oral or written support statement or communication creates a warranty unless expressly stated in a signed writing by an authorized NRRINC Media LLC representative.

Indemnification

To the maximum extent permitted by applicable law, you will defend, indemnify, and hold harmless NRRINC Media LLC and its owners, officers, members, managers, employees, contractors, representatives, agents, affiliates, successors, and assigns from third-party claims, demands, investigations, actions, proceedings, damages, losses, liabilities, judgments, settlements, penalties, fines, costs, and reasonable attorneys' fees arising out of or relating to:

your unlawful use or misuse of STS
Client Data, Student Data, or Client Content
your breach of these terms
your violation of law, regulation, licensing requirements, privacy obligations, communications obligations, payment obligations, or third-party rights
unauthorized access caused by you or your users
your failure to maintain required records or backups
unauthorized use of STS for another school, business, branch, affiliate, franchise, contractor, consultant, or third party
unauthorized resale, sublicense, transfer, service-bureau use, or commercial exploitation of STS
disputes between you and your students, customers, employees, contractors, instructors, affiliates, regulators, processors, recipients, or other third parties
your driving school operations, course approvals, licenses, permits, records, advertising, or regulatory compliance
your communications, email, SMS, calls, marketing, opt-ins, opt-outs, or recipient consents
your payment processor accounts, student payments, refunds, chargebacks, or payment disputes
your modifications or use of STS Course Content
your use of AI outputs, summaries, translations, or automated features
your call recording, monitoring, transcription, voicemail, telephony, or communications practices
your employment, timekeeping, compensation, employee-document, or workforce practices
your vehicle, fleet, location, maintenance, damage, logbook, or transportation practices
certificates, certificate fulfillment, student transfers, or student eligibility decisions for which you are responsible

We will provide reasonably prompt notice of an indemnifiable claim.

Failure to provide prompt notice does not relieve your obligations except to the extent the delay materially prejudices your defense.

You may not settle a claim in a way that imposes liability, admission of fault, payment obligations, operational restrictions, or non-monetary obligations on us without our prior written consent.

We may participate in the defense using counsel of our choosing at our own expense.

If you fail to reasonably assume or conduct the defense, we may defend or settle the claim and seek reimbursement for resulting covered losses and expenses.

Your indemnification obligations are independent of and not limited by the limitation of liability below.

Limitation of liability

To the maximum extent permitted by applicable law, NRRINC Media LLC will not be liable for indirect, incidental, special, consequential, exemplary, punitive, enhanced, or similar damages, including:

lost profits
lost revenue
lost business
loss of goodwill
business interruption
loss of data
substitute-service costs
loss of use
system downtime
reputational harm
regulatory penalties
student claims
processor claims
communications claims
third-party claims

This limitation applies regardless of whether the claim arises in contract, tort, statute, strict liability, negligence, or another legal theory, even if we were advised that such damages were possible.

To the maximum extent permitted by applicable law, our total cumulative liability arising out of or relating to the Services, these terms, an invoice, pricing arrangement, support service, data processing activity, communications feature, payment feature, course content, AI feature, or related transaction will not exceed the total fees actually paid by you to us for the Services during the twelve (12) months immediately before the event giving rise to the claim.

We are not liable for losses arising from or relating to:

Client Data, Student Data, or Client Content
your failure to maintain required backups
unauthorized access caused by you or your users
third-party services
internet, hosting, browser, device, network, payment processor, carrier, email, SMS, or telecommunications failures
your misuse of STS
your violation of law
unauthorized third-party or cross-business use
a suspension or termination permitted by these terms
AI outputs, summaries, translations, or automated features
student payment disputes, refunds, chargebacks, or processor issues
your communications, marketing, opt-in, opt-out, recording, transcription, monitoring, or consent obligations
employment, payroll, timekeeping, compensation, or workforce decisions
vehicle safety, maintenance, location, fleet operations, damage, transportation, or instructor driving activity
certificate issuance, replacement, fulfillment, shipping, student transfers, or school-to-school disputes

The parties agree that STS pricing reflects this allocation of risk.

Where applicable law does not permit a particular limitation, liability will be limited only to the maximum extent permitted by law.

Disputes, governing law, and arbitration

Try to resolve disputes first

Before either party starts arbitration or another formal legal proceeding, the parties agree to first try in good faith to resolve the dispute directly.

The party raising the dispute must send written notice describing:

the nature of the dispute
the relevant account or Services
the facts supporting the claim
the relief being requested

Notices to NRRINC Media LLC must be sent to Legal@nrrinc.net.

After a valid notice is received, the parties will have thirty (30) days to try to resolve the dispute informally.

Either party may request a telephone or video conference during this period to discuss a possible resolution.

This informal dispute-resolution process must be completed before arbitration is filed, except when immediate legal action is reasonably necessary to prevent irreparable harm, protect confidential information, protect intellectual property, stop unauthorized access or misuse, comply with law, or preserve a legal right that would otherwise expire.

Arbitration

Except for the exceptions described below, any dispute, claim, or controversy arising out of or relating to STS, Drive Hub, these Terms, your account, your subscription, any invoice, any feature, any service, or the relationship between you and NRRINC Media LLC will be resolved through binding arbitration rather than in court.

The arbitration will be administered by JAMS under its applicable commercial arbitration rules.

The arbitration will be conducted by one neutral arbitrator.

Unless the parties agree otherwise, arbitration may take place:

by video or other remote means
in Los Angeles County, California
at another location mutually agreed upon by the parties

The arbitrator may award the same individual relief that a court could award, subject to the limitations and remedies stated in these Terms.

The arbitrator must apply these Terms and applicable law.

Small claims court

Either party may bring an individual claim in small claims court if the claim qualifies for small claims jurisdiction and remains in small claims court.

Intellectual property and emergency relief

Either party may seek temporary, preliminary, or permanent injunctive or equitable relief in court when reasonably necessary to:

stop infringement or misuse of intellectual property
protect trademarks, copyrights, trade secrets, or Confidential Information
stop unauthorized access to STS or Drive Hub
prevent unauthorized resale, sublicensing, copying, scraping, or distribution
enforce STS Course Content restrictions
address a material security incident
prevent immediate or irreparable harm

NRRINC Media LLC may also bring an action in court to collect undisputed unpaid amounts or enforce a final payment obligation.

Individual proceedings only

To the maximum extent permitted by applicable law, you and NRRINC Media LLC agree that arbitration will take place only on an individual basis.

Neither party may bring or participate in arbitration as part of a:

class action
collective action
consolidated action
representative action
private attorney general action

The arbitrator may award relief only to the individual party seeking relief and only to the extent necessary to resolve that party's individual claim.

If a court determines that this individual-action requirement cannot lawfully be enforced for a particular claim or request for relief, only that claim or request will be separated from arbitration and may proceed in court.

Jury trial waiver

Arbitration does not involve a judge or jury, and judicial review of an arbitration award is limited.

By agreeing to arbitration, each party knowingly waives the right to have arbitrable disputes decided by a judge or jury.

For any dispute that is permitted to proceed in court instead of arbitration, each party waives the right to a jury trial to the maximum extent permitted by applicable law.

Governing law

These Terms and disputes arising out of or relating to STS, Drive Hub, or the relationship between you and NRRINC Media LLC are governed by applicable federal law and the laws of the State of California, without regard to conflict-of-law principles.

The Federal Arbitration Act governs the interpretation and enforcement of the arbitration provisions in these Terms.

Court venue

For disputes that are permitted to proceed in court, the parties agree to the jurisdiction of the state and federal courts located in Los Angeles County, California, unless applicable law requires another venue.

Attorneys' fees

To the maximum extent permitted by law, the prevailing party in an arbitration, lawsuit, collection action, enforcement action, or related proceeding may recover reasonable attorneys' fees, costs, and expenses.

We may also recover reasonable costs and attorneys' fees incurred in collecting unpaid amounts, enforcing intellectual property or confidentiality rights, enforcing content deletion obligations, responding to abusive chargebacks, or stopping unauthorized use where permitted by law.

Severability

If any portion of this dispute-resolution section is found invalid or unenforceable, that portion will be severed or limited to the minimum extent necessary, and the remaining provisions will remain in effect.

Changes to these terms

We may update these terms to reflect changes in:

STS, Drive Hub, and our related services
features or technology
pricing or billing
legal or regulatory requirements
security practices
fraud and abuse prevention
payment processing
communications requirements
third-party services
AI features
business operations

We may notify you of updated terms by:

in-product notice
account notice
email
website posting
invoice notice
requiring renewed acceptance
another commercially reasonable method

When a change materially affects your rights or obligations, we will use commercially reasonable efforts to provide reasonable advance notice unless an urgent change is reasonably necessary for legal, regulatory, fraud-prevention, abuse-prevention, security, payment-processing, or operational reasons.

If we require renewed acceptance and you do not agree, you must stop using the Services and request account termination before the new terms become effective.

Continued use after properly noticed updated terms become effective constitutes acceptance to the extent permitted by applicable law.

Fee changes remain subject to the sixty (60) day notice rule described above.

We may maintain electronic records of acceptance, including account information, user identity, IP address, timestamps, revision dates, version numbers, and acceptance methods.

Notices

We may provide notices to you by:

email
in-product message
account notice
invoice notice
posting within the Services
another commercially reasonable method

You are responsible for maintaining current administrator, legal, billing, and contact information.

Legal notices to NRRINC Media LLC must be sent to:

Legal@nrrinc.net

Unless we designate another legal-notice method in writing, legal notices are effective when actually received at that address.

Marketing logo opt-out notices may be sent to Legal@nrrinc.net.

Email notices to you may be deemed received when sent to the email address associated with your account unless we receive a bounce-back or delivery-failure notice.

General terms

Entire agreement

These terms, together with applicable invoices, accepted pricing schedules, checkout terms, incorporated policies, written addenda, and approved billing arrangements, form the entire agreement concerning the Services and supersede prior or contemporaneous communications relating to the same subject.

If a written pricing arrangement approved by us conflicts with these terms, the written pricing arrangement controls only for the conflicting business terms expressly stated in it.

Assignment

You may not assign, transfer, delegate, sell, sublicense, or otherwise dispose of these terms, your account, subscription, license, or related rights or obligations without our prior written consent.

An attempted unauthorized transfer is void.

We may assign, transfer, delegate, or subcontract these terms in whole or in part to an affiliate, successor, purchaser, acquirer, contractor, service provider, or other party in connection with business operations, restructuring, financing, merger, acquisition, sale of assets, or transfer of the Services.

No waiver

If either party does not immediately enforce a provision of these terms, that does not waive the right to enforce it later.

Any waiver by NRRINC Media LLC must be in writing and signed by an authorized representative.

Severability

If a provision of these terms is held invalid, illegal, or unenforceable, the remaining provisions remain in effect.

The affected provision should be modified only to the minimum extent necessary to make it enforceable while preserving its intended purpose as closely as possible.

Independent contractors

The parties are independent contractors.

These terms do not create a partnership, joint venture, agency, franchise, fiduciary relationship, employment relationship, or exclusive relationship.

Compliance with law

You must comply with applicable laws and regulations relating to your use of the Services, including laws involving:

privacy and data protection
minors
education
driving school operations
student records
consumer protection
advertising
billing and payments
taxes
employment
email
SMS
calls, call recording, monitoring, voicemail, and transcription
employment, wage-and-hour, payroll, and workforce records
vehicles, fleet operations, location tracking, maintenance, and transportation safety
certificates, fulfillment, shipping, and student transfers
electronic communications
export controls
sanctions
anti-corruption
anti-bribery

Force majeure

We are not liable for delay, interruption, or inability to perform caused by events beyond our reasonable control, including natural disasters, war, terrorism, civil unrest, labor disputes, government action, power failures, internet outages, hosting failures, cyberattacks, third-party service failures, carrier failures, payment processor issues, epidemics, pandemics, or similar events.

Electronic acceptance

Electronic signatures, checkbox acceptance, click acceptance, continued use after notice, and related electronic records have the same legal effect as handwritten signatures and paper records to the maximum extent permitted by applicable law.

No third-party rights

These terms govern the relationship between you and NRRINC Media LLC.

Unless expressly stated otherwise, they do not create contractual rights for third parties.

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